Return and exchange

Exchange

You can exchange your product within 14 days from the delivery date.

Returning an Item

The Customer has a retraction right of fourteen (14) calendar days as from the date of receiving the goods. The Customer’s right of retraction applies to all individual items in the order and does not have to be applied to the entirety of items. In accordance with law N°1.383 of 02/08/2011 on the economy, the right of retraction cannot be used on products which have been personalized.

The Customer must inform ZEGG & CERLATI of their decision to retract by sending this retraction form, duly completed, either by filling the contact form or by post to the company within seven days to the following address:
ZEGG & CERLATI – SAM de BIJOUTERIE – Service E-Commerce – Place du Casino – 98000 – Monaco.

To benefit from a full refund without penalties, the product must be returned in its original packaging (wrapping, information note, guarantee, instruction manual, certificate, etc. …). It must not have been worn and must be in perfect condition. The return costs are the responsibility of the Customer. If the deadline expires on a Saturday, Sunday, or a public holiday, it is extended until the next working day.

It will be refunded within thirty (30) days at the latest from the date on which ZEGG & CERLATI was informed of the Customer’s decision to retract and after receipt of the product. 

If the retraction is not done in total conformity with the above procedure, it will not be taken into account and will not be validated.